1. Definitions

For the purpose of these General Terms and Conditions, the following terms shall have the
meanings set forth below:
“Goods” – the products specified in the Supplier’s order confirmation.
“Order Confirmation” – the Supplier’s written document confirming acceptance of the Buyer’s
order, including specifications, quantities, prices, and delivery terms.
“TDS” or “Technical Data Sheet” – documents issued by the Supplier containing technical
characteristics, storage recommendations, and handling guidelines for specific products.
“Force Majeure” – events beyond the reasonable control of the parties,
including but not limited to natural disasters, war, epidemics, governmental
restrictions, labor disputes, and shortages of raw materials.
“GTC” – these General Terms and Conditions of Sale and Delivery. 

2. General Provisions

2.1. These General Terms and Conditions of Sale and Delivery (“GTC”) govern all offers,
sales, and deliveries of goods by Plastchim-T (hereinafter referred to as the “Supplier”) to
any Customer/Purchaser (hereinafter referred to as the “Customer/Purchaser”), unless
otherwise explicitly agreed in writing. They form an integral part of all contracts concluded
between the Supplier and the Customer/Purchaser.
2.2. Any terms and conditions of purchase or other contractual clauses proposed by the
Customer/Purchaser are hereby expressly excluded, even if not expressly rejected in each
individual case, unless their application has been explicitly accepted in writing by the
Supplier.
2.3. The contract between the Supplier and the Customer/Purchaser is deemed concluded
only upon the Supplier’s written order confirmation. Prices confirmed in the order
confirmation are binding and not subject to unilateral change.
2.4. These GTC shall apply in their most recent version, also to all future transactions
between the Supplier and the Customer/Purchaser, even if not expressly referred to again.
2.5. The quantity ordered should approximate a full truck load to meet confirmed deadlines.
2.6. Once the delivery week has been mutually agreed and confirmed in the Order
Confirmation, the Customer/Purchaser is expected to accept delivery within that week.

• In order to ensure efficient warehouse planning and to avoid delays in the supply chain, the
Supplier reserves the right to apply a storage handling fee according to the company’s
standard storage fees of EUR 0.02/kg for quantities not accepted within the confirmed
delivery week.

• This fee may be applied starting from the week following the initially confirmed delivery
week.

• The Customer/Purchaser is requested to accept the delivery within 10 calendar days from
the confirmed week. After this period, the Supplier reserves the right, at its sole discretion
and without further notice, to either:
a) proceed with the shipment of the goods, or
b) cancel the order (terminate the agreement) due to the Customer/Purchaser's delay,
without prejudice to any other rights or remedies available to the Supplier.

3. Delivery Terms and Production Timeline

3.1 The Customer/Purchaser cannot cancel or modify the order unless explicitly approved in
writing by the Supplier.
3.2 Deliveries are based on the order confirmation. Minor deviations in quantity or
dimensions do not constitute improper performance. The Customer/Purchaser agrees to
accept and pay for actual delivered quantities, measured by the Supplier, within the
tolerances described in the Technical data sheets available at the Supplier’s website:
https://plastchim-t.com/packaging-films/ .
3.3 Delivery timelines are indicative only and non-binding. They commence once all
contractual prerequisites (e.g., down payment, documentation) are fulfilled.
3.4 The Supplier may make partial deliveries.
3.5 The delivery period is extended appropriately in case of force majeure, as
defined in Section 8.2.

4. Prices, Payment Terms, Retention of Title, and Default Interest.

4.1. The Buyer shall pay invoices within the agreed payment term as per the
order confirmation, without any deductions except agreed discounts. All bank
charges are borne by the Buyer.
4.2. Once confirmed, placed orders are binding on the Customer/Purchaser and cannot be
cancelled or modified without the Supplier's consent. The Purchaser shall indemnify the
Supplier for any damages that may be incurred from cancellations or modifications.
4.3. Payments shall be made by bank transfer to the Supplier’s designated
account unless otherwise agreed.
4.4. In the event of late payment or insolvency proceedings against the Customer/Purchaser,
the Supplier reserves the right to suspend deliveries and/or withdraw from the contract.
4.5. For contracts with deferred payment, the Supplier reserves the right to
suspend orders in case they exceed the credit limit.
4.6. All goods delivered by the Supplier will remain the Supplier‘s property until all debts
owed to the Supplier by the buyer, including any balances existing, are settled.
4.7.1. In the event of a delay by the Customer/Purchaser in the payment of any due and
payable monetary obligation, provided that the Supplier has fulfilled its corresponding
obligations, the Customer/Purchaser shall owe the Supplier, without the need for a formal
demand:
(a) compensation for delay in the amount of statutory interest, according to Bulgarian
legislation, on the overdue sum, calculated from the date of the delay until final payment.
(b) Compensation for debt collection costs is to be no less than 40 euros.
4.7.2. In cases where payment by instalment or in stages has been agreed, the
compensation referred to in point 1 shall be payable separately for each overdue instalment
or stage of payment.
4.7.3. Payment of the compensation specified in this clause shall not limit the Supplier's right
to claim compensation for actual damages suffered and costs incurred in recovering the debt
in a higher amount, including loss suffered and loss of profit, in so far as these are a direct
and immediate consequence of the delay and could have been foreseen at the time the
obligation arose.
4.7.4. This clause does not constitute a limitation of the Customer's/Purchaser's liability
within the meaning of Article 309a of the Bulgarian Commercial Code. In the event that any
provision may be interpreted as a limitation of liability, it shall apply solely if this does not
constitute a manifest abuse of the Supplier's interests and does not contravene public policy.
4.8. In the event of a delayed payment of more than thirty days after the due date, the
Supplier reserves the right to reclaim the return of delivered items at the buyer’s expense.

Furthermore, the Supplier reserves the right to claim compensation for the delay, as per
art.4.7. above.

5. Packaging, Transport, Storage, Insurance

5.1. Goods will be delivered in the Supplier’s standard packaging unless otherwise agreed.
5.2. Shipping and insurance will follow the agreed delivery terms and INCOTERMS® 2020.
5.3. Transport shall be done in clean, covered, and dry vehicles according to Technical Data
Sheets (TDS) .
5.4. The Customer/Purchaser is responsible for proper storage of goods in dry, covered, and
clean facilities; storage recommendations are detailed in TDS.

 6. Technical Specifications and Quality

6.1. Technical Data Sheets (TDS) available on our website www.plastchim-t.com are for
informational purposes only and do not form part of the purchase contract.
6.2. Some products have a limited shelf life, which is indicated in the respective Technical
Specifications. This information serves as guidance on the period during which the product
retains its characteristics if stored properly and does not constitute a durability guarantee.

7. Warranty

7.1. Minor, industry-typical deviations from the produced order do not constitute defects.
7.2. The Buyer must inspect goods immediately upon receipt and notify the Supplier in
writing within 7 days of any transport defects.
7.3 In the event of proven defects, the Supplier shall replace the goods at their prevailing
market price at the time of replacement, provided that such price exceed the original price
paid by the Customer/Purchaser. Liability is limited to the net value of the defective,
unprocessed goods. Supplier is not responsible for defects after processing or improper
storage.
7.4. Complaints lacking necessary information or submitted more than 1 months after the first
notice will not be considered.
7.5. The Customer/Purchaser shall allow inspection of alleged defective goods and must not
return goods without prior written consent.
7.6. Warranty does not cover damage caused by improper storage or handling.
7.7. The Supplier reserves the right to reject any warranty claims submitted
more than six (6) months after the delivery date, regardless of when the
alleged defect was discovered.

8. Liability and Force Majeure

8.1. The Supplier’s liability is strictly limited to the net value of the defective, unprocessed
goods. Under no circumstances shall the Supplier be liable for any indirect, incidental,
special, or consequential damages, including but not limited to loss of profit, loss of
production, or business interruption, even if advised of the possibility of such damages. This
limitation shall not apply in cases of gross negligence or willful misconduct.
8.2. The Supplier shall not be held liable for any delay or failure in performance
resulting from force majeure events, including but not limited to natural disasters, epidemics,
war, acts of terrorism, governmental restrictions, labor disputes, or shortages of raw
materials or energy. In such cases, the delivery deadlines shall be extended accordingly.

9. Governing Law and Jurisdiction

9.1. The contract and these GTC are governed by Bulgarian substantive law.
9.2. All disputes shall be resolved by the competent courts at the Supplier’s registered office.
The Supplier may also bring action at the Buyer’s domicile or branch office location.

10. Trade Secret

10.1. All information and documents relating to the contract are Supplier’s trade secrets and
must not be disclosed or used by the Buyer without prior written consent.
10.2. The Buyer agrees to keep confidential business, economic, and technical information
and use it solely for contract purposes.
10.3. Any references to the Supplier or use of trademarks in marketing or publications
require prior written approval.

11. Personal Data Protection

The Supplier and the Customer/Purchaser undertake to comply with all applicable data
protection regulations, including Regulation (EU) 2016/679 (General Data Protection
Regulation – GDPR), when processing personal data in the context of their business
relationship. Each party shall ensure that personal data is processed lawfully, fairly, and
transparently, and only for the purposes of fulfilling contractual obligations. The parties agree
to implement appropriate technical and organizational measures to protect personal data
against unauthorized access, loss, or misuse.