1. Definitions

For the purpose of these General Terms and Conditions, the following terms
shall have the meanings set forth below:
“Goods” – the products specified in the Supplier’s order confirmation.
“Order Confirmation” – the Supplier’s written document confirming
acceptance of the Buyer’s order, including specifications, quantities, prices,
and delivery terms.
“TDS” or “Technical Data Sheet” – documents issued by the Supplier containing
technical characteristics, storage recommendations, and handling guidelines
for specific products.
“Force Majeure” – events beyond the reasonable control of the parties,
including but not limited to natural disasters, war, epidemics, governmental
restrictions, labor disputes, and shortages of raw materials.
“GTC” – these General Terms and Conditions of Sale and Delivery.

2. General Provisions

2.1. These General Terms and Conditions of Sale and Delivery (“GTC”) govern all
offers, sales, and deliveries of goods by Plastchim-T (hereinafter referred to as
the “Supplier”) to any buyer (hereinafter referred to as the “Buyer”), unless
otherwise explicitly agreed in writing. They form an integral part of all contracts
concluded between the Supplier and the Buyer.
2.2. Any terms and conditions of purchase or other contractual clauses
proposed by the Buyer are hereby expressly excluded, even if not expressly
rejected in each individual case, unless their application has been explicitly
accepted in writing by the Supplier.
2.3. The contract between the Supplier and the Buyer is deemed concluded
only upon the Supplier’s written order confirmation. Prices confirmed in the
order confirmation are binding and not subject to unilateral change.

2.4. These GTC shall apply in their most recent version, also to all future
transactions between the Supplier and the Buyer, even if not expressly referred
to again.
2.5. The quantity ordered should approximate a full truck load to meet
confirmed deadlines.
2.6. Once the delivery week has been mutually agreed and confirmed in the
Order Confirmation, the Buyer is expected to accept delivery within that
week.
• In order to ensure efficient warehouse planning and to avoid delays in the
supply chain, the Supplier reserves the right to apply a storage handling fee
according to the company’s standard storage fees of EUR 0.02/kg for
quantities not accepted within the confirmed delivery week.
• This fee may be applied starting from the week following the initially
confirmed delivery week.
• The Buyer is kindly requested to accept the delivery within 10 calendar
weeks from the confirmed week. After this period, the Supplier may proceed
with shipment without further notice, in order to optimize warehouse
capacity.

3. Delivery Terms and Production Timeline

3.1 The Buyer cannot cancel or modify the order unless explicitly approved in
writing by the Supplier.
3.2 Deliveries are based on the order confirmation. Minor deviations in quantity
or dimensions do not constitute improper performance. The Buyer agrees to
accept and pay for actual delivered quantities, measured by the Supplier,
within the tolerances described in the Technical data sheets available at the
Supplier’s website: https://plastchim-t.com/packaging-films/ .
3.3 Delivery timelines are indicative only and non-binding. They commence
once all contractual prerequisites (e.g., down payment, documentation) are
fulfilled.
3.4 The Supplier may make partial deliveries.
3.6 The delivery period is extended appropriately in case of force majeure, as
defined in Section 9.2.

4. Prices and Payment Terms

4.1. The Buyer shall pay invoices within the agreed payment term as per the
order confirmation, without any deductions except agreed discounts. All bank
charges are borne by the Buyer.
4.2. Once confirmed, orders cannot be canceled or modified without Supplier’s
consent. The Buyer shall compensate the Supplier for any damages arising
from cancellations or modifications.
4.3. Payments shall be made by bank transfer to the Supplier’s designated
account unless otherwise agreed.
4.4. In case of late payment or insolvency proceedings against the Buyer, the
Supplier reserves his right to suspend deliveries and/or withdraw from the
contract.
4.5. For contracts with deferred payment, the Supplier reserves the right to
suspend orders in case they exceed the credit limit.

5. Packaging, Transport, Storage, Insurance and Retention of Title

5.1. Goods will be delivered in the Supplier’s standard packaging unless
otherwise agreed.
5.2. Shipping and insurance will follow the agreed delivery terms and
INCOTERMS® 2020.
5.3. Transport shall be done in clean, covered, and dry vehicles according to
Technical Data Sheets (TDS) .
5.4. The Buyer is responsible for proper storage of goods in dry, covered, and
clean facilities; storage recommendations are detailed in TDS.

6. Technical Specifications and Quality

6.1. Technical Data Sheets (TDS) available on our website www.plastchim-t.com
are for informational purposes only and do not form part of the purchase
contract.

6.2. Some products have a limited shelf life, which is indicated in the respective
Technical Specifications. This information serves as guidance on the period
during which the product retains its characteristics if stored properly and does
not constitute a durability guarantee.

7. Warranty

7.1. Minor, industry-typical deviations from the produced order do not
constitute defects.
7.2. The Buyer must inspect goods immediately upon receipt and notify the
Supplier in writing within 7 days of any transport defects.
7.3. If defects are proven, the Supplier shall replace the goods at the original
price. Liability is limited to the net value of defective, unprocessed goods.
Supplier is not responsible for defects after processing or improper storage.
7.4. Complaints lacking necessary information or submitted more than 1
months after the first notice will not be considered.
7.5. The Buyer shall allow inspection of alleged defective goods and must not
return goods without prior written consent.
7.6. Warranty does not cover damage caused by improper storage or handling.
7.7. The Supplier reserves the right to reject any warranty claims submitted
more than six (6) months after the delivery date, regardless of when the
alleged defect was discovered.

8. Liability and Force Majeure

8.1. The Supplier’s liability is strictly limited to the net value of the defective,
unprocessed goods. Under no circumstances shall the Supplier be liable for
any indirect, incidental, special, or consequential damages, including but not
limited to loss of profit, loss of production, or business interruption, even if
advised of the possibility of such damages. This limitation shall not apply in
cases of gross negligence or willful misconduct.
8.2. The Supplier shall not be held liable for any delay or failure in performance
resulting from force majeure events, including but not limited to natural

disasters, epidemics, war, acts of terrorism, governmental restrictions, labor
disputes, or shortages of raw materials or energy. In such cases, the delivery
deadlines shall be extended accordingly.

9. Governing Law and Jurisdiction

9.1. The contract and these GTC are governed by Bulgarian substantive law.
9.2. All disputes shall be resolved by the competent courts at the Supplier’s
registered office. The Supplier may also bring action at the Buyer’s domicile or
branch office location.

10. Trade Secret

10.1. All information and documents relating to the contract are Supplier’s
trade secrets and must not be disclosed or used by the Buyer without prior
written consent.
10.2. The Buyer agrees to keep confidential business, economic, and technical
information and use it solely for contract purposes.
10.3. Any references to the Supplier or use of trademarks in marketing or
publications require prior written approval.

11. Personal Data Protection

The Supplier and the Buyer undertake to comply with all applicable data
protection regulations, including Regulation (EU) 2016/679 (General Data
Protection Regulation – GDPR), when processing personal data in the context
of their business relationship. Each party shall ensure that personal data is
processed lawfully, fairly, and transparently, and only for the purposes of
fulfilling contractual obligations. The parties agree to implement appropriate
technical and organizational measures to protect personal data against
unauthorized access, loss, or misuse.